In order to provide more efficient service for your warranty and repair claim on our products, we have implemented this procedure to eliminate all unnecessary issues.

	Fill in the Repair Authorization Form (RAF)
	Send it to us via email (rma@dottavision.com.my) or fax (+603-7983 9330)
	Upon receiving your RAF, our support personnel will evaluate and may contact you for clarifications before providing a Repair Authorization (RA) code for your reference
	After obtaining the RA code, send the product to us with a copy of the RAF.
	* Kindly use the Repair Authorization (RA) code to check on the status of your product

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions, kindly include a written explanation with the product upon returning the product.